How to Choose a Carpet Cleaning Company in Colorado Springs — 7 Questions to Ask Before You Hire
Not all carpet cleaning companies in Colorado Springs are equal. Here are the 7 questions every homeowner should ask before hiring — and the answers that separate the professionals from the pretenders.
Choosing a carpet cleaning company in Colorado Springs should be simple. It isn't — because the industry is full of companies that look professional on the surface but cut corners where it counts.
I've been in this business for over 23 years. I've seen what bad carpet cleaning looks like, and I've spent my career building a company that does it right. Here are the 7 questions I'd ask if I were a homeowner hiring someone to clean my carpets.
1. Are You IICRC Certified?
The Institute of Inspection Cleaning and Restoration Certification (IICRC) is the gold standard for the cleaning industry. IICRC certification means a technician has been trained in proper cleaning methods, chemistry, and safety protocols.
What to look for: Ask specifically for IICRC Certified Firm status — not just a technician certificate. A Certified Firm has met higher standards for training, equipment, and business practices.
Red flag: Any company that can't answer this question clearly, or that dismisses it as "just a piece of paper."
Absolute Floors & More is an IICRC Certified Firm. You can verify our certification directly.
2. What Cleaning Method Do You Use?
There are several carpet cleaning methods — hot water extraction (steam cleaning), dry cleaning, bonnet cleaning, and encapsulation. Each has appropriate uses, but for deep residential carpet cleaning, hot water extraction is the IICRC-recommended method.
What to look for: Truck-mounted hot water extraction. Truck-mounted equipment generates more heat and suction than portable units, which means a deeper clean and faster drying.
Red flag: Companies that use portable machines and call it "steam cleaning." Portable units can't match the performance of truck-mounted systems.
Our patent pending process uses truck-mounted rotary extraction — the most effective method available for residential carpet cleaning.
3. What Chemistry Do You Use — and Does It Leave Residue?
This is the question most homeowners never think to ask, and it's one of the most important.
Over 80% of carpet cleaning companies pump shampoos and detergents directly into their water lines. These chemicals speed up the job — but they leave residue deep in the carpet fibers. That residue attracts dirt, which is why carpets cleaned by these companies seem to get dirty faster after cleaning.
Worse, chemical residue in carpet is a real health concern — especially for children and pets who spend time on the floor.
What to look for: Neutralized, residue-free chemistry. Ask specifically: "Does your process leave any chemical residue in the carpet?"
Red flag: Any company that can't answer this question, or that says "our chemicals are safe" without addressing the residue question.
Our patent pending process uses neutralized chemistry that is completely removed during extraction. No residue. No re-soiling. Safe for children and pets immediately after drying.
4. Do You Have Reviews I Can Verify?
Any company can claim to be the best. Verified reviews on Google, HomeAdvisor, and Angi tell the real story.
What to look for: A consistent pattern of 5-star reviews across multiple platforms, with detailed, specific feedback from real customers.
Red flag: Reviews that are vague, generic, or clustered in a short time period. Also watch for companies with reviews only on their own website — those can't be independently verified.
Absolute Floors & More has 200+ verified five-star reviews on Google, HomeAdvisor, and Angi. You can read every one of them.
5. What Is Your Pricing Structure?
The carpet cleaning industry is notorious for bait-and-switch pricing — advertising a low price per room, then adding fees at the door for "pre-treatment," "deodorizer," "high-traffic areas," and other add-ons that should be included in the base price.
What to look for: Transparent, upfront pricing. Ask for a complete quote before the technician arrives — including all treatments for your specific situation.
Red flag: Any company that won't give you a firm price over the phone, or that advertises prices "starting at" a very low number.
We give you an exact price before we show up. No surprises. No upsells at the door.
6. Are You Insured?
A professional carpet cleaning company should carry general liability insurance. This protects you if something is damaged during the cleaning process.
What to look for: Ask directly: "Are you insured?" A legitimate company will answer immediately and can provide proof of insurance if asked.
Red flag: Any hesitation, vague answer, or inability to provide proof.
7. How Long Have You Been in Business?
Experience matters in this industry. A company that has been operating for years has a track record you can evaluate — and has survived long enough to build a real reputation.
What to look for: At least 3–5 years in business, with verifiable reviews throughout that period.
Red flag: New companies with no track record, or companies that seem to change names frequently.
Absolute Floors & More has been serving Colorado Springs since 2014. Our reputation is built on 23+ years of experience and hundreds of verified reviews.
The Bottom Line
The right carpet cleaning company in Colorado Springs will answer all seven of these questions confidently and completely. If a company hedges, deflects, or can't answer — keep looking.
If you'd like to experience what 23+ years of genuine passion for this craft looks like in practice, give us a call at (719) 896-6274 or request a free quote. We'd love to earn your trust.
Absolute Floors & More LLC — Colorado Springs, CO — IICRC Certified — Patent Pending Process — Veteran Owned — (719) 896-6274
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Written by
Nathaniel Lemieux
Content creator and writer sharing insights and stories.
